The fact that Gauteng residents logged the most calls on the presidential hotline did not mean the province was in service delivery turmoil, Premier Nomvula Mokonyane said on Thursday.
“It is not a sign of crisis... We live in a smart province,” Mokonyane said, suggesting that Gauteng residents were the most active in voicing their concerns.
Mokonyane was addressing hundreds of people in Soweto at the launch of Gauteng's own hotline.
She said progress had been made to provide essential services such as electricity and health care, and the hotline was an endeavour to improve these and speed up the response time.
Callers would receive a response from one of the 70 call centre agents within three days.
“In some instances they will be able to respond immediately.”
Since the pilot project was launched in March last year, Mokonyane said, 95 000 calls had been handled.
“The feedback we have received since the soft launch period indicates reasonable, satisfactory levels,” she said.
The presidency set up a hotline for service delivery complaints from around the country in September 2009.
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